New Client Information
For your safety and the comfort of your pet, we require an introductory consultation prior to booking your first service. Consultations are free. This in-home consultation permits us to get acquainted with you, your environment and your pet. It also gives you the chance to ask any questions about our services, receive details about our experience and recommendations and address any special needs, medical or otherwise, that your pet may have.
Your Initial Consultation Includes:
Scheduling Your First Visit:
To schedule visits just go to the reservation page, email us or call if you have questions. We request that you give us a reasonable amount of notification when scheduling visits. We will do our best to meet last minute requests. Please have a set of keys on hand for the visit. Your keys will be stored safely. Upon request we will retain a copy of your keys in a secure, permanent file for our last minute "Express Request" service. Please note that we must meet our new clients, in advance, to evaluate needs.
Download the following forms and answer all questions as completely as possible. Bring these forms with you to the initial consultation and be sure to ask any questions that you may have as well.
Payment of Services:
If you are a new client, a deposit is required to hold your reservation. The balance of your payment must be made when your service starts. Once you are an established client, payment may be left at your home and be picked up when your service begins. Full payment in advance is always welcome.
There will be a $25 service charge on any returned checks.
Policies and Procedures:
Minimum cat visits during your absence is every other day.
Crated dogs must be visited more than twice a day unless they are booked for mid-day dog-walks.
Puppies left home alone must be at least 6 months old unless they are booked for mid-day dog-walks.
We do not accept clients with chained yard dogs.
Cancellations; Cancellations for extended travel visits are accepted 48 hours ahead of time. Cancellations for daily visits must be made the day before the visits and walks. We cannot accept day of cancellations. We will credit the account for future visits when cancelletions are made in advance.
